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ORDERING
Prize Possessions will email or fax a confirmation of the planned engraving which must be approved in writing and returned to Prize Possessions (email or fax for approval returns) before production will commence. Customers who request award, plaque or trophy engraving to be done without returning a signed proof approval will be responsible for any returns or replacements due to engraving errors.


PRODUCTION
Normal production is 2 weeks. Production will not begin until all order information; artwork and engraving instructions have been confirmed.


ARTWORK
There is a one time set up charge of $60.00 for all new logos. Sharp black and white camera-ready artwork must be supplied on all custom logo orders. No color or grayscale art is permitted. Anything other than camera-ready artwork is subject to additional art charges at the rate of $40.00 per hour. Email is the preferred transmission for artwork using a PC format as a JPEG or TIF.


PAPERPROOFS
One initial proof will be provided without charge if the Customer so requests. The initial Paper Proof can be changed without charge. Subsequent Paper Proofs with Copy/Logo changes will incur a charge of $10.00 each, plus any artwork charges required to modify logos etc. Failure to approve proofs promptly may result in delivery delays and may incur a Rush Charge.


ENGRAVING CHARGES
Engraving on Silver, Pewter, Engravable Plates and all Metals is $1.25 per word and $2.00 to apply a Logo (Custom or Stock) per piece. An Item ordered without engraving does not include the blank plate or disc featured in the catalog.

Per Word $1.25 each
 
Each Logo $2.00
 
Logo Set-up (one time charge) $60.00
 
Blank Plates $2.00 and up

ETCHING FONTS
CRYSTAL, GLASS & LASER


ENGRAVING FONTS
SILVER, PEWTER, PLATES & ALL METALS


STOCK LOGOS AVAILABLE
($2.00 per application)


CRYSTAL & GLASS ETCHING
Price includes deep etching Logo andor text where space permits on engraveable surface. On all Barware and Stemware, price includes etching Logo and Event Copy ONLY. (e.g. Spring Fling/2007)


ADDITIONAL SURFACE ETCHING
Some items pictured in the catalog lend themselves to engraving in more than one location (e.g. the opposite side of Trophy, Rim of Trophy or Plate). For each additional location add $8.00 per piece per location.


CHARACTERISTICS OF QUALITY CRYSTAL
Many of the quality crystal products in our catalogue are handcrafted and may contain bubbles, flow lines or slight bumps. These qualities are inherent in the handcrafted processes and are not to be considered defects or reasons for replacement. Handcrafted pieces containing such qualities will be replaced only at customer expense.


LASER ENGRAVED WOOD, MARBLE AND LEATHER

All items listed as "Laser Engravable" are available for personalized laser engraving.
 
The charge for laser engraving a Logo and Copy is $10.00 in addition to the price of the item with the amount of copy limited to available space.
 
Laser engraving on all Wood Plaques and Marble Awards will be priced individually based on engraving content.
 
Gold, White or Black fill will be applied to marble items as requested.
 
All Standard Artwork and Production requirements apply to laser engraving.

EMBROIDERY
Personalized embroidery is available on canvas bags as shown in the catalog. Logos and text must be provided in DST format and sized accordingly. E-mail is the preferred transmission method. Cost for embroidery is determined upon stitch count per item.

0-10000 stitches $15.00
 
10000-15000 stitches $20.00
 
15000+ stitches $25.00

RUSH CHARGES
All orders submitted allowing 5 working days or less will incur a 10% rush charge, with a $35.00 minimum. We are known for our fast service in emergency situations and offer these rush shipping methods-UPS and Federal Express- Next Day, Second Day, and Three Day Select. These services are costly. The customer must authorize express shipping.


SHIPPING
UPS Ground is standard. Handling charges are additional. Please note that all items ordered together are not always shipped at the same time. UPS and Federal Express do not ship to PO Boxes. Please supply the street address for shipping purposes. Please inform us if the shipping address is a residence.


RETURN POLICY
Prize Possessions is not responsible for any damages incurred during shipping. We are not responsible for any claims made 10 business days or more after receipt of goods. All packages should be opened immediately and inspected for any damage or your claims will be denied. If damaged, you must save the original cartons and packing for UPS or Federal Express inspection. All returns must be authorized by Prize Possessions. Please call for a Return Authorization Number before returning goods. Prize Possessions reserves the right to refuse any merchandise that has not been authorized. There is a 15% restocking charge for authorized returns in saleable condition.


PAYMENT TERMS
We accept VISA, MasterCard or American Express as well as personal or business checks. First time orders require a 50% deposit prior to production or the order will ship COD. Payment is due 30 days from date of invoice on established accounts. Overdue balances will bear an interest rate of 1 1/2% per month. Florida and Massachusetts clients will be charged the applicable sales tax unless a tax exempt or resale number is provided.