Frequently Asked Questions
1) Q: What is your turnaround time?
A: Our standard production time is 10 business days plus shipping.
2) Q: Can I receive an order quicker than the standard production time?
A:We have the ability to produce orders more quickly than our standard production time, however there could be an additional rush charge on the order as well as possible expedited shipping.
3) Q: How much is the rush charge?
A: The rush charge is 10% of the Order Cost with a minimum of $25.00 and a Maximum of $250.00
4) Q: What is a Template Charge?
A: A Template Charge is a $60.00 one time fee that allows us to set up your custom logo to be engraved or etched on all of your item selections.
5) Q: What is 2 Sided Etching?
A: 2 Sided Etching is when we etch on two panels of our crystal and glass items where applicable. There is an additional $8.00 charge per piece for the second panel.
6) Q: Is what is shown in the catalog all you have?
A: We have the ability to source many more items than what is shown in the catalog. We also have the ability to create custom pieces; please feel free to ask if you have a need for an item that is not shown in the catalog.
7) Q: Is the order confirmation the same as the invoice?
A: No. The order confirmation is sent before our production process begins. This shows your item and engraving cost and gives you a chance to review the text that is going to be engraved/etched on your items. A final invoice will be sent once the order has been shipped to you. The final invoice will include shipping costs.
8) Q: Is there a charge to send a sample?
A: Yes however, once the sample is returned to us in the same packaging and in saleable condition we will issue a credit for that sample. You would just have to pay the shipping charges.
9) Q: Can I email my order details?
A: Yes, we would prefer to receive engraving instructions via email to ensure engraving/etching accuracy. We do also take orders via fax and over the phone.