Guideline for Product Returns
Prize Possessions is not responsible for any damages incurred during shipping, Prize Possessions is not responsible for any claims made 10 days or more after receipt of goods. All packages should be opened immediately and inspected for any damage or your claim will be denied. If damaged, you must save the original carton(s) and packing for the carrier inspection. All returns must be authorized by Prize Possessions. Please call for Return Authorization Number before returning goods. Prize Possessions reserves the right to refuse any merchandise returns that have not been authorized. There is a 15% restocking charge for authorized returns in saleable condition.
Many if the quality crystal merchandise is handcrafted and may contain bubbles, flowlines and slight bumps. These qualities are inherent in the handcrafted processes and are not to be considered defects or reasons for replacement. Handcrafted pieces containing such qualities will be replaced at your (the customers) expense.